Refund and Withdrawal Policy

RETURN AND RIGHT OF WITHDRAWAL POLICY
1. LEGAL RIGHT OF WITHDRAWAL AND DURATION OF USE
The Buyer may exercise their right of withdrawal from the contract without giving any reason and without paying any penalty within fourteen (14) days from the date they receive the Product subject to the order placed via IT'S BASIC. This right does not apply to the exceptional product groups listed in Article 4 of this policy.
If multiple Products within an order are delivered separately on different dates, the fourteen (14) day withdrawal period begins from the date the Buyer, or a third party designated by the Buyer other than the cargo officer, takes possession of the last Product within the scope of the order. To be considered as having exercised the right of withdrawal within the period, it is sufficient that the intention to withdraw is directed to TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. before the expiration of the fourteen (14) day period; the actual return of the Product is not required at this stage.
IT'S BASIC does not request a signed form from the Buyer to accept the withdrawal notification; the intention to withdraw is deemed valid provided it is communicated clearly and unequivocally through any of the channels specified in Article 2 below.
2. HOW TO MAKE A WITHDRAWAL NOTIFICATION
The Buyer may notify TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. of their wish to exercise the right of withdrawal through any of the following methods:
● By creating an electronic return request from the "My Orders" section on the website and/or mobile application,
● By calling the customer service line or by sending a written notification via text message/WhatsApp to the specified number,
● By sending a message to the Company's registered e-mail address or customer service e-mail address,
● By sending a written notification via registered mail with return receipt or notary public to the Company's commercial registration address.
TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. records every withdrawal notification it receives and confirms the receipt of the notification within a reasonable period via the communication details provided by the Buyer.
3. RETURN PROCESS, SHIPMENT OF THE PRODUCT AND REFUND OF PAYMENT
3.1. Delivery of the Product to the Seller
The Buyer is obliged to deliver the Product subject to the contract, complete with its original packaging, labels, standard accessories if any, and the accompanying invoice, to TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. within ten (10) days from the date the withdrawal notification is communicated. Delivery of the Product to the cargo within this period is considered sufficient for proving compliance with the deadline.
IT'S BASIC may offer the Buyer free return options through contracted carrier company(ies) for return transactions; in this case, the carrier company to be used and the return code will be communicated to the Buyer on the return request screen on the Site or by customer service. If the Buyer chooses a different carrier by their own means instead of using the free return options offered, TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. cannot be held responsible for any loss, delay, or damage that may occur during shipment, and for any additional costs associated with it; in such a choice, the return period will be calculated based on the date the Product actually reaches the Seller.
The Buyer is personally responsible for the contents and packaging method of the package to be returned; if any missing item or error not belonging to the returned Product is detected in the package content, the relevant package will be sent back to the Buyer at the Buyer's shipping expense.
3.2. In-Store Return Option
If there are physical points of sale under the IT'S BASIC brand, exchanges can be made at our Its Basic Store located in Gaziosmanpaşa Karayolları neighborhood, Istanbul. Returns are not accepted at our physical store. Shipping fees for exchanges are the responsibility of the customer, and the shipping fee will be paid to the cargo officer upon delivery of the exchange package.
Exchanges are only for size changes and are limited to one time. Model changes are not possible.

3.3. Making a Refund
After the returned Product reaches TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. and is inspected in accordance with the conditions specified in this policy, the collected Product price and delivery costs, if any, will be refunded to the Buyer within fourteen (14) days from the date the withdrawal notification reaches the Seller. The refund will be made, without exception, via the payment method used by the Buyer in the purchase transaction, and no additional fee will be charged to the Buyer for this process.
In cases where the Buyer has chosen a delivery method other than the standard and lowest-cost delivery option offered by IT'S BASIC for the delivery costs portion of the order price, the additional cost arising from this preference will not be included in the refund amount. The reflection of credit card refunds on the Buyer's statement is subject to the relevant bank's own processing procedures, and TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. cannot be held responsible for any delays that may occur during this process.
4. PRODUCT AND SERVICE GROUPS TO WHICH THE RIGHT OF WITHDRAWAL DOES NOT APPLY
The Buyer cannot exercise the right of withdrawal in contracts related to the following Product and service groups, even if they have not been used or tried:
● Products produced at the Buyer's special request or personal measurements/preferences, customized, or embroidered with names/numbers/logos,
● Products whose protective packaging, band or seal has been opened after delivery and whose return is not suitable for health and hygiene reasons (including underwear, swimwear/bikini bottoms, earrings and similar jewelry products, personal care products),
● Products that by their nature mix with other goods and cannot be separated technically after this mixture,
● Software, digital content, audio/video recording products, and computer consumables delivered with opened packaging and whose content is reproducible,
● Services performed instantly in electronic environment and digital gift cards and similar intangible products delivered instantly to the Buyer.
For Products not covered by the above exceptions, the Buyer may reasonably hold, wear, or examine the Product for evaluation purposes, and if this evaluation goes beyond a normal trial that could be done in a store environment and causes a loss of value in the Product, IT'S BASIC reserves the right to deduct such loss of value from the amount to be refunded.
The exceptions contained in this article do not in any way eliminate or limit the Buyer's legal rights arising from defective goods provisions; the regulation regarding these rights is set forth in Article 5 of this policy.
5. DEFECTIVE PRODUCT NOTIFICATION AND EXCHANGE/REFUND PROCESS
If the Buyer believes that the Product they received does not conform to the specifications stated in the contract or Product description, is damaged, defective, or incomplete, they shall notify TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. without delay through the contact form on the Site, customer service line, or any of the other channels specified in Article 2 of this policy.
The Buyer may return the Product they believe to be defective by delivering it to the cargo company designated by IT'S BASIC, along with the invoice provided at the time of delivery, or by taking it to an IT'S BASIC store. TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. will examine the Product it receives and notify the Buyer via e-mail or notification on the Site, within a reasonable period, which of the options (Product replacement or refund) is applicable; the relevant transaction will be completed within fourteen (14) days from the date of this notification.
If the existence of a defect is determined, all amounts collected from the Buyer, including the Product price and shipping costs incurred for sending the Product to the Buyer and its return by the Buyer, will be refunded to the payment method used in the purchase transaction. If the defect is determined to be caused by a reason within the Buyer's area of responsibility, such as the Product's ordinary lifespan, wear and tear, incorrect maintenance/washing, or use contrary to instructions, the right to exchange/refund under this article will not apply; in this case, the Buyer's other legal rights arising from the Law are reserved.
6. LIMITATIONS OF LIABILITY AND EXPLANATIONS REGARDING PRODUCT QUALIFICATIONS
No provision in this policy shall be interpreted to reduce or eliminate the obligations of TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. in cases of death or injury resulting from its own fault, fraud or intentional misrepresentation, or other liability situations that cannot be legally limited or eliminated under relevant legislation.
TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. is responsible for direct damages that are a reasonably foreseeable consequence of a breach of contract and arise from a lack of due care and diligence; however, it is not responsible for indirect damages, loss of profit, loss of business, loss of business opportunity, or similar commercial losses that were not foreseen or could not be foreseen by the parties at the time of the order. IT'S BASIC products are offered exclusively for individual and personal use, and TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. cannot be held responsible for any commercial loss that may arise from the Buyer's use of the Product for commercial activities or resale.
Product descriptions, visuals, and technical information on the Site have been prepared with utmost care for accuracy, with minor deviations that may arise from screen calibration and digital transmission reserved; however, TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. does not provide any additional guarantee for the absolute accuracy of this information, except for those legally required.
TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. undertakes that the Products it sells will comply with the descriptions and features specified on the Site, be suitable for the usual purposes of use of similar Products, and show the quality and performance reasonably expected from Products of the same type. Differences in texture, stitching, pattern, and color tone that may arise due to the nature of textile products are caused by the natural properties of the fabric and raw materials used, and therefore such differences are not considered defects or flaws and are accepted as a natural part of the Product's unique appearance. This article does not in any way limit the Buyer's legal rights or the right of withdrawal within the scope of this policy.
7. RETURNS OF CAMPAIGN PRODUCTS
In purchases made under campaigns that provide price advantages, discounts, or free products conditional on the purchase of multiple Products together (e.g., applications where some products are given free upon purchase of a certain number of products and similar), return requests are finalized not based on individual Product prices, but by re-evaluating the overall conditions of the relevant campaign. This is because the discount, free product, or advantage applied in such campaigns is granted only on the condition that the Products covered by the campaign are purchased as a whole; if this condition ceases to exist as a result of the return process, the proportionate retrieval of the granted advantage is a requirement of the true economic content of the transaction.
If all Products purchased under the campaign (including those paid for and those obtained for free or at a discount) are returned together and completely, the total amount actually paid by the Buyer will be refunded to them within the specified procedure and period.
If a Product given for free or offered at a special discount under a campaign is wished to be returned alone without returning the paid Products that are the other condition of the campaign, no payment will be made to the Buyer in return for such a return request, as no price was collected for this Product.
If only a part of the Products for which payment has been collected under the campaign is wished to be returned, and the remaining Products (including the free/discounted Product obtained) continue to be held by the Buyer, the refund amount will be recalculated based on the announced conditions of the campaign, not on individual sales prices; the Buyer will only be refunded the amount actually earned under the campaign for the Products held after deducting the returned Products.
Specifically; in campaigns where some Products are given free upon the joint purchase of a certain number of Products, if the Buyer returns the Products they paid for and retains the Product they obtained for free, or does not include this Product in the return, the joint purchase condition of the campaign will no longer be met as a result of the return transaction. In this case, the amount corresponding to the current sales price or the list price before the campaign of the retained free/discounted Product will be deducted from the refund to be made for the returned Products; if no balance remains to be refunded after the deduction, or if the balance shows a difference against the Buyer, no refund will be made, and the Buyer will pay this difference, which corresponds to the campaign advantage, to the Company in the specified manner.
This calculation method is applied to prevent the Buyer from retaining a free or discounted Product that they did not actually deserve by returning a part of the Product group they purchased with the intention of benefiting from the campaign, and it is an extension of the announced conditions of the campaign; the Buyer is deemed to have accepted in advance that this calculation method will be applied by purchasing campaign Products.
If, as a result of the calculation made under this article, the amount corresponding to the retained free/discounted Product exceeds the amount to be refunded for the returned Products, the difference will first be set off against any other refunds or receivables of the Buyer; for any remaining balance that cannot be covered in this way, the Company reserves the right to request payment of the said difference from the Buyer and may pursue this receivable through legal means if deemed necessary.
The Buyer's retention of the free/discounted Product obtained under the campaign without reporting it during the return process, or not including this Product in the return package, will be considered an act of bad faith for the purpose of applying this article and will not affect the Company's discretion to exercise its rights of set-off and collection foreseen in this article, or to limit the relevant Buyer's future campaign participations.
8. CUSTOMER SERVICE CONTACT INFORMATION
The Buyer may use the following communication channels for any questions regarding the return process, right of withdrawal, or defective Product notifications:
● Customer Service Phone Number: 0 538 211 29 25
● Customer Service E-mail Address: info@itsbasic.com
● Return Request Creation Page (Site): https://www.itsbasic.com/
● Contracted Cargo/Carrier Company(ies): DHL Cargo
● Return Cargo Code: 262726162
This Return and Right of Withdrawal Policy is an integral annex to the Distance Sales Agreement executed by TURANLAR TEKSTİL İNŞAAT GIDA TURİZM TİC. LTD. ŞTİ. under the IT'S BASIC brand and shall be interpreted together with the Agreement; in matters not regulated by this policy, the provisions of the Agreement and the provisions of the Law and Regulation shall apply.