How to Create a Return Request?

Creating a return request for your order is very easy! You can quickly apply for a return by following the steps below.

1. Log in to Your Orders

If you have a customer account:
Log in to the “My Account” section at the top right corner of our website and go to the “My Orders” page.
If you don't have an account:
You can view your order by clicking on the order status page (Order Status Page) link in your order confirmation email.

2. Select the Product You Want to Return

Open the order you want to return.
Click on the “Create Return Request” button located below the products.
If there are multiple products, you can select the ones you want to return.

3. State the Reason for Return

From the screen that appears, select your reason for return.
You can add a short explanation if available.

4. Submit Your Request

When you click the “Submit” button, your return request will reach us.
You will receive an email when your request is received.

5. Ship the Product

You can deliver your product to a DHL Cargo branch with your return code 262726162.
Simply provide the code; you won't incur any additional charges.

Return Conditions for Promotional Products

For returns of promotional products, the conditions of the relevant campaign will be re-evaluated, and the refund amount will be calculated according to these rules.

If you request a full refund, you must send all products included in the promotion together.
If you return a product obtained for free/discounted as part of a campaign by itself, no refund will be made.
If you return only a portion of the paid products included in the campaign, the refund amount will be recalculated based on the campaign terms, and only the eligible amount will be refunded.